Are your products authentic and original?

Yes, our products are 100% authentic and original. We have been selling authentic blind boxes at our retail store for a few months now. You can check out our customers' testimonial unboxing videos and reviews.

What is your return policy?

We do not return the products. We have a very careful process for sourcing these products and making sure they are authentic. This is also the reason for not accepting returns, as we want to ensure that any product we receive comes from a credible source, specifically our trusted supplier, and we cannot accept any returns. 

How can I track my order?

Once your order is shipped, it will be confirmed. We will provide you with a tracking number via email. You can track your order with the tracking information provided in the email.

What is the best way to contact customer service?

The best way to contact us is by email. We will get back to you within 24-48 hrs.Where else can I see your products?

Besides our online shop, we showcase our products on TikTok and Instagram, where customers share unboxings and reviews.

Is my payment information secure?

Yes, our store is powered by Shopify’s secure checkout system, which uses industry-standard encryption to protect your information.

Do you ship internationally?

At this time, we do not ship internationally. 

Will you restock sold-out items?

Many of our products are limited and may sell out quickly. Whenever possible, we restock as soon as our suppliers make them available. We also announce restocks on our social media, so be sure to follow us to stay updated.